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Frequently Asked Questions

Where do I pay my utility bills?

The Town of West Point provides water to resident and the Hampton Roads Sanitation District provides sewer services. Both are billed through the Town of West Point and can be paid online by clicking the button below or by calling (804) 843-4363, mailing to P.O. Box 152, West Point, VA 23181, or at Town Hall - 329 6th Street.

Make an online payment

Where do I pay my local taxes?

Town of West Point Real Estate and Personal Property taxes can be paid online by clicking the button below or by calling (804)843-4363, mailing to P.O. Box 152, West Point, VA 23181, or at Town Hall - 329 6th Street.

Make an online payment

The Town of West Point will be working to modernize and increase the efficiencies of our operations in the near future. We hope to provide residents with the ability to make simple transactions electronically through our secured website for increased efficiency and convenience to our citizens.

How do I report an erosion problem?

Contact the Community Development Department at (804)843-3563 or come to Town Hall - 329 6th Street.

How do I report a missing street sign?

If you observe a missing street sign contact the Virginia Department of Transportation at (800)367-7623.

How do I report an issue in a town park?

If there are issues to report involving a town park please contact Town Hall at (804)843-3330 or come to 329 6th Street to report it in person.

Street Light Out Pole NumberHow do I report a street light is out?

In order to report a street light that is not working or damaged in some way you will need the identification number off of the pole prior to contacting Town Hall at (804)843-3330 or coming to 329 6th Street to report it in person. Please be prepared to give a street address and the pole number when you are calling to report a pole light out. You will find a row of metal numbers and letters on the pole. That is the number Dominion Power will need to locate the correct pole.

How do I view the floodplain information for my property?

Go To: https://www.rampp-team.com/va.htm

For more information please contact Holly N. McGowan, Community Development Director at (804) 843-3563 or email her at hmcgowan@west-point.va.us.

I want to request Bulk Item Pick-up

If you would like to request a Bulk Item Pick-up please call (804)843-4363 or come to Town Hall at 329 6th Street to report it in person.

I want to get Utilities Turned On?

Contact Information for various utilities available in the Town of West Point:

Water Service
For information on how to set up water & sewer service / trash cart / recycle bin accounts.
Please call:
Town of West Point Water Department
804-843-4363 

Dominion Power

All Accounts 1-866-366-4357 or 1-866-Dom-Help
Lights out 1-888-667-3000

Verizon Services
Phone or Internet:

Land Lines  1-800-837-4966
Wireless 1-800-922-0204
Internet http://www.verizon.com/

Cox Cable Company
Internet, phone and TV services - 804-843-3112

DIRECTV
TV, phone and internet provider.

http://www.direct-deals.com/packages.html
1-877-423-3403

Satellite Internet
Exede

HughesNet

Virginia Natural Gas

Customer Service: 1-866-229-3578
Natural Gas Leaks, Odors or Emergencies: 1-877-572-3342

How can I obtain a Town document?

If you would like assistance in searching for official town documents please contact Town Hall at (804)843-3330 or coming to 329 6th Street to report it in person.

How do I view the floodplain information for my property?

Go To: https://www.rampp-team.com/va.htm

For more information please contact Holly N. McGowan, Community Development Director at (804) 843-3563 or email her at hmcgowan@west-point.va.us.